Why: so that the ambulance service can identify the severity of the injury and bring appropriate kit from the ambulance. Why: so that the ambulance service can provide best advice to control the bleed. Does the patient have chest pains? Why : Could they be having a heart attack, could it be angina, or have they had an accident? The call handlers need to prioritise quickly and will ask further questions around this to the urgency for the response.
If there has been an assault, is the area safe? Why: this is so the ambulance crew can be informed and remain safe. Why: the ambulance service can inform other relevant emergency services such as the fire brigade and police.
Each call is prioritised into nationally agreed categories, so that life-threatening calls made to the ambulance service are dealt with first. Category 1 7 minutes — Life-threatening injuries and illnesses. In the majority of cases the patient will go to hospital, usually the nearest emergency department ED but sometimes there will be the need to bypass the nearest ED to take them to a specialist unit for the best care. In others cases patients may receive advice over the telephone or referred to another service such as a GP or pharmacist.
You might also receive instructions about how to give first aid until the ambulance arrives. Read our article about giving emergency first aid while waiting for the ambulance to arrive here.
If the patient needs further treatment, they will alert the hospital so they can prepare for their arrival. Having handed over the patient to the hospital, the ambulance crew prepare themselves and their vehicle for their next call out.
We strongly recommend that you complete an online or attend a practical or online first aid course to understand what to do in a medical emergency. Click here or call for more information about our courses. First Aid for Life provides this information for guidance and it is not in any way a substitute for medical advice.
First Aid for Life is not responsible or liable for any diagnosis made or actions taken based on this information. Thank you for your message. Your local ambulance station or the ambulance control centre should be able to help with this. So glad Denise has is recovering. Best wishes Emma. Assuming all those details are true then you should really take it off the Internet!!!!!
Following a 5ft fall down outdoor concrete steps hitting my right leg on the way I waited 24 hours for an ambulance in Jan. Paramedics apologised saying they hhad been told somebody had tripped in the garden by the emergency handler.
Injuries were a straight fibula fracture and tibial platea onstable fracture both to right leg. The trip was recorded though it was very clearly reported what had happened by my husband at the time and every four hours after.
It was impossible for him to move me himself. We called ambulance today for a suspected stroke case and it took approximately 1 hour for the operator to answer?? Why this is not good enough for a category 2. Your email address will not be published. I accept the Privacy Policy. Never miss out on vital updates — sign up here for our weekly newsletter. Facebook Twitter Instagram. What happens when you dial from making the call to when help arrives by Emma Hammett Jan 21, Schools , Uncategorized 6 comments.
Call or — the emergency service number for the UK and the rest of Europe. When you call , a BT operator answers your call and asks — Emergency, which service do you require? Fire, Police or Ambulance? When the medical responders are on their way the emergency medical dispatcher can update them with further critical information, so they are ready for action as soon as they reach the scene. The Control Assistant will ask: What is the telephone number you are calling from? What is the exact location of the incident?
You will also be asked for information relating to the type of incident: What has happened? How many people are involved? Is the person conscious or unconscious, breathing or not breathing? What part of the body was injured? Is there any serious bleeding? Is anyone trapped in the vehicle? Enable Recite Me - Accessibility Toolbar. In this section Emergency Ambulance Service What happens when you call ? When should I call ? What happens when you call ? Initially, you will be asked four questions: Is the patient is breathing?
What address are you calling from? Visit the emergencySMS website for more information or to register your phone. Once you're connected to a call handler, you'll have to answer a series of questions to establish what's wrong, such as:. Dialling does not necessarily mean an ambulance will be dispatched.
The call handler will decide what's appropriate. It may be safe enough for you to be seen elsewhere, or you can be given telephone advice by a medically trained clinical adviser. Wait for a response from the ambulance control room. They might have further questions for you, such as:. You might also be given instructions about how to give first aid until the ambulance arrives. If appropriate, you may want to call the patient's GP. As soon as we know where you are we will start arranging help for you.
The extra information also helps us to make sure you get the most appropriate help. What can I do before help arrives? Before help arrives, you can help us by doing the following: If you are in the street, stay with the patient until help arrives.
Call us again if your location changes. If you are calling from home or work, ask someone to open the doors and signal where the ambulance staff are needed. Lock away any family pets. Tell us if the patient has any allergies. Stay calm—our staff are there to help. Violence or threatening behaviour aimed at them will not be tolerated and could delay help getting to the patient.
How can I be prepared for an emergency?
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